Configure Chatwoot.

Choose from the available setup and support options. Review your estimate, then add your organisation and contact details to request an order.

Your product, your setup

Chatwoot implementation begins from Ksh 35,000. Hosting, operational management, technical maintenance and provider costs are selected independently. Official cloud is priced per agent; self-hosting is available where the client prefers infrastructure ownership.

1Where will the system run?

Choose the environment owner first. Provider charges remain outside the Sufrone service fee.

Official vendor cloudThe client owns and pays the vendor account directly. Vendor licence, hosting, seat and usage charges are not Sufrone revenue.Client-owned cloud or VPSThe client owns and pays the cloud or VPS account directly. Sufrone can assist with selection, setup and access controls.Client on-premiseThe client owns the server, power, connectivity, physical security and replacement risk.Sufrone-assisted hostingDomain and infrastructure are quoted and prepaid annually at the verified provider cost. Where Sufrone procures them, renewal approval and funds are required before purchase.

2Who will manage the environment?

Account, environment, renewals, access, backups oversight and release administration—not patches or user support.

Client managedClient responsibility · The client administers accounts, renewals, backups, access, vendor communication and release scheduling.Light Annual ManagementKsh 18,000/year · Account administration, renewal calendar, backup oversight, access review and planned release coordination for a light system.Business Annual ManagementKsh 36,000/year · Environment administration, vendor coordination, backup verification, access governance and controlled release scheduling for a standard business system.Critical-System Annual ManagementKsh 60,000/year · Higher-control administration for ERP, LMS, commerce, data or operational systems with planned recovery and release oversight.Regulated-System Annual ManagementKsh 180,000/year · Named responsibility, change control, evidence, recovery oversight and specialist coordination for regulated or mission-critical deployments.

3Who will maintain and support it?

Patches, upgrades, compatibility, incident diagnosis and agreed support—not hosting procurement or provider administration.

Client MaintainedClient responsibility · No Sufrone response commitmentStandard Annual CareKsh 24,000/year · 3 business daysBusiness Annual CareKsh 60,000/year · 1 business dayPriority Annual CareKsh 150,000/year · 4 business hours

4Operational integration pipelines

WhatsApp Sales And Notification PipelineKsh 35,000 once · Ksh 15,000/year care from year 2AI Workflow PipelineKsh 60,000 once · Ksh 25,000/year care from year 2Management Dashboard And Reporting PipelineKsh 35,000 once · Ksh 15,000/year care from year 2

Shared core without shared customer risk

One controlled implementation baseline with isolated client data, credentials, backups and release boundaries. Sufrone propagates tested fixes through a controlled release channel, while every client retains isolated data, credentials, backups and rollback boundaries.

Your configuration

Estimated first-year Sufrone budget

Ksh 95,000

Implementation

Ksh 35,000 once

Year-one service

Ksh 60,000/yr

Year two onward

Ksh 60,000/year

Includes selected management, care and integration care.

Product implementation: Ksh 35,000
Integration implementation: Ksh 0
Annual management: Ksh 36,000
Annual maintenance/care: Ksh 24,000
Integration care from year 2: Ksh 0
Year-two onward Sufrone services: Ksh 60,000

Provider licences, seats, usage, cloud, domain, hardware, connectivity and VAT where applicable are confirmed separately. Capacity is sized during discovery instead of sold through arbitrary add-ons.

Continue to order request

Sufrone builds and connects enterprise solutions: our own products, custom-made software and electronics, systems integration and supported open-source platforms.

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Sufrone Technologies Limited · Nairobi, Kenya

Abdulrahman Ambooka · Founder, Sufrone